System Safety in Healthcare
Quality Improvement Methods in Healthcare: Good Practices and Bad Practices
DOI:
https://doi.org/10.56094/jss.v56i2.19Keywords:
quality, healthcare, accountability, Six SigmaAbstract
A Johns Hopkins study in 2018 claims that more than 250,000 people in the United States die every year from medical errors. Other reports claim the numbers to be as high as 440,000. At that time, medical errors are the third-leading cause of death, after heart disease and cancer.
Hospitals make more money when they make mistakes, and reducing mistakes could actually cut into a hospital’s profits, according to a study by the managing director at the Boston Consulting Group, reported in The New York Times. This article shows very profitable examples of the good, as well as bad, practice of medicine.
References
Sipherd, Ray. "The third-leading cause of death in US most doctors don't want you to know about," CNBC.Com, February 22, 2018, https://www.cnbc.com/2018/02/22/medical-errors-third-leading-cause-of-death-in-america.html.
Diep, Francie. "Hospitals Earn More For Mistakes Than For Flawless Surgeries," Popular Science, April 18, 2013, https://www.popsci.com/science/article/2013-04/hospitals-earn-more-mistakes-flawless-surgeries/.
Foster, Michelle. "How Disney Beats All Others in Customer Service," Disney Information Station, accessed July 31, 2020, https://www.wdwinfo.com/disneylandcalifornia/how-disney-beats-all-others-in-customer-service/.
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